Privacy Policy

RPR Technologies LLC ("RPR Tech," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our websites, applications, AI-powered chat and voice services, SMS/text messaging programs, and any related services (collectively, the "Services"). By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and business affiliation when you create an account, fill out a form, or initiate a chat or call.
• Communication Data: Messages, chat transcripts, voice call recordings (where disclosed), and other content you provide through our AI assistant, chat widget, or voice services.
• Account Information: Login credentials, account preferences, and settings.
• Payment Information: Billing details processed through our third-party payment processor (Stripe). We do not store full credit card numbers on our servers.

1.2 Information Collected Automatically

• Device and Usage Data: IP address, browser type, operating system, referring URLs, pages visited, timestamps, and interaction patterns.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to improve functionality and analyze usage. You may disable cookies in your browser settings, though some features may not function properly.
• Log Data: Server logs that record requests made to our Services, including API calls and webhook events.

1.3 Information from Third Parties

We may receive information from third-party services you connect to our platform (e.g., calendar integrations, CRM systems) as well as publicly available business information.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI chat, voice, and SMS services.
• Send transactional SMS messages, including appointment confirmations, reminders, follow-up notifications, escalation alerts, and responses to inquiries you initiate.
• Personalize and improve the performance of our AI assistant and Services.
• Process transactions and manage your account.
• Respond to your inquiries, support requests, and communications.
• Monitor and analyze usage, trends, and activities for operational improvements.
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal obligations and enforce our Terms of Service.

3. SMS/Text Messaging Privacy

Specifically regarding our SMS/text messaging services:

• We collect your mobile phone number only when you voluntarily provide it — by initiating a chat on a website using our platform, calling our business phone number, submitting a contact form, or texting a keyword (e.g., "START") to our number.
• Your phone number and any SMS opt-in consent data will not be shared with any third parties or affiliates for their marketing or promotional purposes.
• Mobile opt-in consent information (including records of how and when you opted in) will not be shared with or sold to any third parties or affiliates under any circumstances.
• SMS messages we send are limited to transactional and informational purposes directly related to your interaction with our Services, including but not limited to: appointment confirmations and reminders, chat follow-up notifications, human escalation alerts, and inquiry updates.
• Message frequency varies based on your interactions with our Services.
• Message and data rates may apply depending on your mobile carrier plan.
• You may opt out of SMS messages at any time by replying STOP to any message you receive from us.
• You may request help at any time by replying HELP to any message you receive from us.

4. How We Share Your Information

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service Providers: We use trusted third-party vendors to help operate our Services, including cloud hosting (AWS), AI processing (Anthropic, OpenAI), telephony (Twilio), scheduling (Cal.com), and payment processing (Stripe). These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
• Business Clients: If you interact with our AI assistant on a business client's website, the client (tenant) who deployed the assistant may have access to your conversation data and contact information for the purpose of serving your inquiry. Each client's own privacy policy may also apply.
• Legal Requirements: We may disclose information if required by law, regulation, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of RPR Tech, our users, or others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Conversation data and chat logs are retained in accordance with our data retention schedule and applicable legal requirements. You may request deletion of your data by contacting us at the information provided below.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your information, including encryption in transit (TLS/SSL), secure database storage with access controls, authentication protocols, and role-based access restrictions. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

• Access and Correction: You may request access to or correction of your personal information by contacting us.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of SMS: Reply STOP to any SMS message to immediately stop receiving text messages from our Services.
• Opt-Out of Marketing Emails: Click the "unsubscribe" link in any marketing email you receive from us.
• Cookies: You may adjust your browser settings to refuse cookies or alert you when cookies are being sent.
• Do Not Track: Our website honors "Do Not Track" browser signals. When DNT is enabled in your browser, analytics and marketing storage are disabled regardless of your cookie consent selection, and only essential cookies are used.

Depending on your jurisdiction, you may have additional rights under applicable privacy laws (such as the California Consumer Privacy Act or other state privacy laws). To exercise any of these rights, please contact us using the information below.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

9. Third-Party Links and Services

Our Services may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party service you access through our platform.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• RPR Technologies LLC
• Email: info@rprtechllc.com
• Phone: (530) 317-0309
• Website: https://ddash.tech