Meet us at GlassBuild America · Sept 23–25 · Las Vegas

glass · window · door

Your shop runs on the phones. Now the phones run on data.

Whether you're a two-person storefront or a four-branch fabricator, the phone is where your business happens. RPR builds the layer that makes sure nothing gets missed — and turns every call into data your business (and your AI) can use.

Get early access to GlassBot → Book a demo

We built for the whole industry — not just the big shops.

One industry. Three very different days.

The storefront shop

Two to ten people. The owner cuts glass, quotes jobs, and answers the phone — usually all at once.

You don't need a switchboard. You need to never miss a call. An AI receptionist that answers when your hands are full — takes the message, books the appointment, answers the "are you open / do you do shower doors / how much is a tabletop" calls — and transcribes every conversation so nothing lives only in your memory. Quote requests become searchable text, not a note on a scrap of glass.

Have a website? The same assistant lives on it as chat. Don't have one? It works on your phone line alone — no website required.

The growing shop

Order desk, a couple of installers, maybe a second location. The phone rings more than anyone can handle.

Everything the storefront gets, plus a live view of the calls: who's calling, who's handling it, what got missed. Transcripts tied to customers. Order-status questions answered without pulling someone off the saw. The beginning of real call data — wait times, call reasons, busiest hours — so hiring and hours decisions stop being guesses.

The fabricator & temperer

Multiple branches, contact centers, an order desk that never stops, customers tracking POs all day.

The full ddash command layer on Dialpad: operator Switchboard with drag-and-drop transfers, live wallboards on the floor, coverage timelines, call-journey tracing, CRM screen-pop on every order-status call — and a clean, structured stream of operational data feeding order tracking, reporting, and AI. This is the tier we proved at a 130-user, four-office Southern California glass fabricator that replaced its legacy Fonality/Sangoma switchboard outright.

Start where you are. The data layer grows with you — the storefront's AI receptionist and the fabricator's command center are the same foundation at different sizes.

Find your fit — register for a demo →

GlassBot by RPR

Meet GB-8. He eats bad data for a living.

Duplicate customers. Quotes on scraps of glass. Order status trapped in someone's memory. Five systems that don't talk. GB-8 is the glass bot that eats all of it — and what comes out the other side is clean, connected, and ready for AI.

GB-8 powers GlassBot by RPR, the knowledge assistant we're building for the glass, window, and door trade:

Answers your customers on your phone line and your website — with your pricing, hours, and services
Answers your team like a 30-year vet across the counter — specs, lead times, what to quote for
Transcribes and structures every conversation, so nothing lives only in your head

Early access opens at GlassBuild. Sign up now — first in line, first in the door.

GlassBuild America · Sept 23–25 · Las Vegas Convention Center, West Hall

We'll be at GlassBuild. So will GB-8.

See it all live, side by side with Dialpad: the operator switchboard that ends the "we'll lose our board" standoff, the wallboards, the call data your shop is currently evaporating — and the first public look at GlassBot.

Booth meetings are limited and scheduled first-come. Grab a slot before the show.

Book a booth meeting →

Can't make Vegas? Register anyway — every demo we do at the show, we'll do for you remote the week after.

"But we'll lose our switchboard."

Every shop still holding onto an aging PBX says the same thing: modern cloud calling is obviously better, but the operators live on the attendant console. The Fonality/Sangoma/ShoreTel-era board — every call visible, every transfer one drag — is why the old system survives.

ddash ends the standoff. Dialpad replaces the aging phone system; ddash replaces the operator experience — and improves it. Your operators don't give anything up. They finally get an upgrade.

Migrate the platform. Keep the muscle memory.

See the full platform →

Built for how glass companies actually work.

The counter & the ladder

AI receptionist answers when nobody can; every call transcribed and searchable.

The order desk

CRM screen-pop identifies the caller before hello; order-status questions answered with context, not a hunt through paper.

Will-call & dispatch

Drag a call to the yard, the counter, or the driver's department in one motion.

Multi-branch

One directory, live presence across every location; transfers stop being phone-tag.

The floor & the lobby

TV wallboards show live queue and agent status where the work happens.

The back office

Coverage timelines, call-journey tracing, and call-reason data that turns "I think we're busiest Tuesdays" into knowing.

Your phone system is a data asset. Treat it like one.

Every call your shop takes is operational data: who called, why, how long they waited, where the call went, what it was about. Most companies let it evaporate. RPR captures it — clean, structured, complete — and that's the foundation for what's next: AI receptionists that actually know your business, agents that draft quotes from call context, forecasting built on real demand signals.

Good data in. Intelligent AI out. The shops that start capturing now will be the ones whose AI actually works later.

Dialpad runs your calls. ddash runs your board.

ddash is a purpose-built overlay for Dialpad — official APIs and webhooks, your own dedicated instance, live alongside the Dialpad clients your team already uses. Nothing to install, nothing to rip out.

Visiting GlassBuild? See it all live — and meet GB-8. Book a booth meeting →

See it before your competitors do.

Two minutes now, one demo later. Tell us what you want to see and we'll bring the right thing.