ddash™ platform
The core of what we do: live, visual command of the system your business actually runs on — every call, every agent, every queue, every routing path, the moment it happens. Built on the calling platform you already use.
ddash observes and controls through official APIs and webhooks. Your platform handles telephony; ddash handles visibility. Agents keep their native client. Nothing to install.
Built for companies that moved to cloud calling — Dialpad first — and miss the operator experience they had on legacy PBX switchboards: the Fonality, Sangoma/FreePBX, and ShoreTel-era attendant consoles where every call was visible and every transfer was one motion.
The routing got better. The visibility got worse. ddash closes that gap — and then improves on what you had.
See what your operators get →Everything happening on your phones, made visible — and controllable — from the browser.
Live call tiles for every active call. Drag-and-drop transfer to any person, department, or queue. One-touch hold with visible retrieval. Full company directory with live presence, quick-transfer favorites, and an embedded dialer. Every operator sizes their own layout — draggable panes, persisted per browser, light and dark themes.
Real-time agent status across your contact centers, on any screen: who's on duty, who's on a call, who's wrapped. Team-lead auto-activation, per-contact-center display toggles, and a live coverage timeline so supervisors see staffing gaps at a glance.
A visual map of your actual call flow: every office, department, contact center, and phone number, and how calls move between them. Your dial plan, finally on one screen.
Call Journey tracing across every leg a call touched. Audit logs and a minute-by-minute Coverage timeline of staffing versus call volume — an expanding capability set. Plus company directory, phone finder, and contact sync.
A dedicated wallboard route with built-in keep-alive, for the lobby and floor screens where the work actually happens.
Persistent audio conference rooms with dial-in access, PIN and leader gating, hold music, and join/leave tones — with full operator control from the Switchboard: drag any live call or directory contact straight into a room, see the live roster, mute or remove any participant with one click.
Every module, live on your data — not a slide deck.
ddash is not a shared multi-tenant cloud app. Every customer gets a fully dedicated deployment:
yourcompany.ddash.tech) with a dedicated TLS certificateThis is the isolation model enterprises pay a premium for. It's simply how ddash is built.
The same connection layer that commands your calls extends to your CRM, your ERP, and the systems everyone said couldn't be integrated.
Explore what we build →ddash connects through official APIs and webhooks — no changes to your routing, nothing installed on agent machines, no risk to the platform your business runs on. Dialpad is in production today; the architecture is platform-agnostic, and more platforms are on the roadmap.
✓ In production · Others on the roadmap
First production deployment. Full module stack monitoring a multi-department organization, with CRM screen-pop on inbound calls, desk-phone fleet integration, and complete call observation feeding coverage analytics.
Second-generation deployment building the repeatable per-tenant provisioning process every ddash customer now benefits from.
Flagship
Replaced a legacy Fonality/Sangoma switchboard and conference bridge outright — 130+ users, 4 offices, multiple contact centers, synced automatically. The rebuilt drag-and-drop Switchboard, operator-controlled Conference Rooms, live coverage history, and a second CRM adapter all shipped here and are now part of the product for every customer.
One conversation tells you whether ddash fits your operation — and what your operators get back.